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Administrator Apprentice

Posted 20th May 2019

Apply now
  • City of London
  • Permanent
  • Up to £15600.00 per annum
  • Admin and Secretarial

Reference: BBBH503

Job title: Administrator Apprentice- Apprenticeship
Location: City of London

Wage: £15,600 per annum
Start date: ASAP
Working hours: Monday to Friday 9am-5pm

Time spent in training: You are required to spend a minimum of 7 hours per week in training that supports your apprenticeship course

Course entry requirements: N/A

 

Course information: Business & Administration Level 2

 

About the role:

 

My client is a long-term partner to many local and central government clients, efficiently reducing government debt at no cost to the public purse, serving diligently whilst helping them to improve performance year-on-year through its unique customer engagement approach.

This role is based in London and reports to the Customer Care Manager. This role is responsible for assisting the Senior Customer Engagement Manager and Customer Care Assistant’s in their day to day roles.

Benefits include:

  • Competitive apprentice wage
  • Career guidance with opportunities for progression
  • Retail discounts
  • Discounted travel
  • Annual pay increase
  • 20 days annual leave entitlement + bank holidays

Job duties and responsibilities:

  • Ensure that complaints are logged using the appropriate tracking sheet to maintain accurate records for company and client reporting
  • Provide assistance to the Senior Customer Engagement Manager including responding to low level complaints / follow-up enquiries.
  • Ensure responses are in line with company guidelines and procedures
  • Distribute workloads to each member of the Customer Care Team via the request tracker system
  • Assist the Customer Care Assistant’s in dealing with all aspects of their role including producing warrants and receipts for customers
  • Provide data and compile reports for the Customer Care Manager and Senior Customer Engagement Manager on the volume and type of cases being handled
  • Any other ad hoc tasks that may be required

The successful candidate will have the following:

  • Excellent verbal and written communication skills
  • Excellent typing skills
  • Self-motivated with the ability to work under pressure and in difficult situations
  • An eye for detail and the ability to spot trends
  • Good working knowledge of Microsoft Office 2000 or later, particularly Word, Outlook and Excel

At Apprenticeship Connect we take the time to get to know our applicants as individuals and understand their career aspirations, potential and skills. Our talent partners match our candidates to the best opportunities to help them flourish.

Apply now to begin your career.

Job Reference: BBBH503

Salary: Up to £15600.00 per annum

Salary per: Annum

Job Duration: 12 months

Job Start Date: ASAP

Apply Now

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