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Administrative Assistant – Apprenticeship

Posted 14th February 2019

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Job title: Office Junior – Apprenticeship
Location: Sutton, London
Wage: £10,000 per annum/ £833 month
Start date: ASAP

Working hours: 30 hours (Monday – Friday)

Time spent in training: You are required to spend a minimum of 6 hours per week in training that supports your apprenticeship course

What is an apprenticeship?

Apprenticeship courses are developed by employers and professional bodies, ensuring apprentices study a curriculum that is tailored to real-world job roles. All our courses are accredited by an authorised awarding body or the Institute of Apprenticeships, guaranteeing you work towards an approved, professional certificate. Completing an apprenticeship will help you develop the knowledge and skills required to excel in your chosen career, providing a concrete foundation for future growth.

Apprenticeship courses available:

Business & Administration Level 2

My client is an independent provider of student accommodation and English language tuition based in London, UK. They were originally founded in 2007 as an accommodation agency for international interns visiting London and developed an extensive database of accommodation. They quickly expanded by offering a friendly and efficient service, and have grown to become one of the largest accommodation agencies for international students and trainees in the UK.

Benefits include:

  • Apprenticeship training delivered at your workplace to achieve a nationally recognised certificate
  • Competitive apprentice wage
  • Career guidance with opportunities for progression
  • Retail discounts
  • Discounted travel
  • 28 days holiday

Job duties and responsibilities:

  • Taking and receiving telephone calls from existing and potential host families assisting them by answering questions on existing and potential bookings or registering their information.
  • Select suitable host families for all new students, while ensuring that host availability, matching criteria, and student preferences are observed;
  • Provide the families with the information about the student(s) arriving to their home.
  • Correspond on a regular basis with hosts, students, agents, and/or schools;
  • Ensure that relevant and timely notes are accurately recorded in the company database;
  • Continually develop relationships with both new and existing hosts;
  • Manage and match direct student enquiries, answering questions and placing students with matching host families.
  • Investigate complaints/feedback from either host families, international students or their agents. Communicate with all parties, finding a suitable solution and recording the feedback and solution.

The successful candidate will have the following:

  • Demonstrable experience and competence of MS Office applications and their practical application
  • Good level of communication skills both written and verbal
  • Excellent telephone manner, being able to tailor how your communicate to match your audience and your relationship with them
  • Attention to detail, taking pride and ownership of your work and fulfilling agreed commitments, checking work for accuracy
  • Organised, being able to manage and prioritise your workload in a busy office environment

At Apprenticeship Connect we take the time to get to know our applicants as individuals and understand their career aspirations, potential and skills. Our talent partners match our candidates to the best opportunities to help them flourish.

Apply now to begin your career.

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